Handle the front desk and maintain visitor records.
Manage administrative chores and organisational tasks.
Create a welcoming, professional environment for clients and customers.
Managing the reception area and ensuring the office is neat and tidy.
Greeting patients, families, and visitors courteously and professionally.
Answering phone calls and directing them to the appropriate staff member/department.
Handling incoming and outgoing mail and packages.
Taking care of general day to day tasks like scheduling appointments, organising files and maintaining office supplies.
Patient registration: Registering patients, scheduling appointments, and maintaining patient records
Communication: Answering phone calls, resolving customer inquiries, and directing patients to the appropriate people
Coordination: Coordinating with other departments to resolve issues and improve efficiency
Administrative tasks: Performing basic administrative tasks such as data entry and document filing
Housekeeping: Ensuring proper housekeeping arrangements and maintaining the reception area
Confidentiality: Maintaining the confidentiality of patient and doctor's information
Billing: Handling billing and payment records, and preparing customer bills
Insurance: Screening patient information and insurance eligibility, and reviewing insurance policies.
Bachelor’s degree in any field.
Excellent communication and interpersonal skills.
Ability to prioritise tasks and great organisational capabilities.
Competency in managing time and solving everyday problems.
Customer-oriented mindset with a passion for providing exceptional service.